Retailers shouldn’t have to struggle to balance peak online order demand and in-store labor availability. Reliance solely on in-store labor for online order fulfillment can lead to unmet demand, reduced capacity, and higher labor costs.

With Upshop eCommerce’s Workforce Enhance, retailers can utilize external workforce capabilities like third-party marketplaces and labor providers while maintaining control over customer orders and existing eCommerce integrations.

Stores can use the routing engine based on pre-determined rules to direct orders to either in-store labor or popular platforms such as Instacart, DoorDash, and others. Stores can streamline order audits by using built-in functionality to inspect orders through an “audit” lane instead of the checkout lane. This fast-tracks the process, reduces labor hours, and minimizes shrinkage associated with marketplace labor.